Support Downloads

GoToAssist Unattended Support Download
Download and run only when directed by Microshade VSM support
  • Download the zip file from this link: Download GoToAssist
  • Run g2a_rs_installer_microshadevsm.exe


Reset Citrix Workspace for Windows
Follow these to instructions stop and restart Citrix Workspace App, when unable to launch applications.

Applies to: Microsoft Windows

Instructions:
  • 1. Open a command window:
    • On your computer, press the right mouse button on the start button
    • In the menu that opens, select "Run"
    • In the dialogue box that opens, type cmd.exe and press "OK"
    • A new command window will open

  • 2. Into the command window, copy and paste the following:
  • tasklist | findstr /I "AuthManSrv.exe concentr.exe wcfrun.exe redirector.exe wfica32.exe CtxWebBrowser.exe SelfService.exe SelfServicePlugin.exe Receiver.exe" > .\CtxTasks.txt

    for /F "eol=;" %%A IN (.\CtxTasks.txt) do ( taskkill /F /IM %%A )

    start C:"\Program Files (x86)\Citrix\ICA Client\"SelfServicePlugin\SelfService.exe

  • 3. If you are still unable to launch applications, type the following into the command window
  • start C:"\Program Files (x86)\Citrix\ICA Client\"SelfServicePlugin\SelfService.exe -logoffSessions

    tasklist | findstr /I "AuthManSrv.exe concentr.exe wcfrun.exe redirector.exe wfica32.exe CtxWebBrowser.exe SelfService.exe SelfServicePlugin.exe Receiver.exe" > .\CtxTasks.txt

    for /F "eol=;" %%A IN (.\CtxTasks.txt) do ( taskkill /F /IM %%A )

    start C:"\Program Files (x86)\Citrix\ICA Client\"SelfServicePlugin\SelfService.exe